Returns & Refunds Policy
North Star — Ajoba Skincare
Last Updated: [Month Year]
Returns & Refunds
At AJOBA™, we hope you are delighted with your purchase.
If for any reason you are not completely satisfied, please contact us and we will do our best to help.
Your Right to Cancel
If you have changed your mind, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.
To exercise your right to cancel, please contact us at:
within 14 days of receiving your order.
Once your cancellation has been confirmed, you have a further 14 days to return the item(s).
Cosmetic Products
For hygiene and safety reasons, we are unable to accept returns of cosmetic products that have been:
- Opened
- Used
- Tampered with
- Damaged after delivery
unless the item is faulty, damaged or incorrect.
This policy helps ensure the safety and integrity of all products supplied to our customers.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us within 14 days of receipt and provide:
- Your order number
- A description of the issue
- Photographs where applicable
We will review the matter and, where appropriate, offer:
- A replacement
- A refund
- An alternative resolution
Return Conditions
Returned items must be:
- Unused
- Unopened
- In their original condition
- Returned in their original packaging where possible
We reserve the right to refuse refunds where products are returned in a condition that prevents resale.
Return Shipping
Unless an item is faulty, damaged or sent in error, customers are responsible for the cost of returning goods.
We recommend obtaining proof of postage as we cannot accept responsibility for items lost in transit.
Refund Processing
Once a return has been received and inspected, any approved refund will be processed to the original payment method.
Refunds are usually completed within 5–10 working days, depending on your payment provider.
Skin Sensitivity & Individual Reactions
Every person's skin is unique.
Although our products are formulated with care and assessed for cosmetic safety, individual sensitivities can occur.
We recommend reviewing ingredient information before purchase and carrying out a patch test where appropriate.
Refunds cannot be provided for personal preference or individual reactions unless the product is deemed faulty.
Contact Us
If you have any questions regarding returns or refunds, please contact:
- AJOBA™
- AJOBA LTD
- 167-169 Great Portland Street
- 5th Floor
- London
- W1W 5PF
- Email: hello@ajoba.co.uk